Code of Conduct

QIMS Code of Conduct outlines the principles and standards of behaviour expected from all employees, auditors, contractors, and partners associated with Us. Our commitment to integrity, impartiality, and professionalism is paramount in delivering our services and maintaining the trust of our clients and the public.

Honesty:

Always conduct activities honestly and transparently, ensuring that all actions can withstand scrutiny.

Objectivity:

Perform all duties objectively without allowing personal beliefs or external pressures to influence decisions.

Confidentiality:

Respect and protect confidential and sensitive information obtained during the certification process.

Professional Competence:

Maintain a high standard of professional knowledge and skill, and commit to ongoing learning and development.

Avoiding Conflicts of Interest:

Actively avoid situations where personal or financial interests could compromise impartiality.

Decision-making:

Ensure that all certification decisions are based solely on objective evidence related to the criteria of the relevant standard, free from external influence.

Clarity in Communication:

Provide clear, accurate, and timely information to clients and stakeholders.

Fair Treatment:

Treat all clients and stakeholders equally and without discrimination.

Responsiveness:

Address inquiries, feedback, and complaints promptly and constructively.

Legal Compliance:

Adhere to all applicable laws, regulations, and contractual obligations.

Standard Adherence:

Follow all relevant ISO standards and guidelines in the certification process.

Professional Conduct:

Treat all individuals with respect, courtesy, and consideration.

Cultural Sensitivity:

Be aware of and sensitive to cultural differences in all business interactions.

Responsibility:

Take responsibility for one’s actions and decisions.

Reporting Misconduct:

Encourage reporting of any unethical behavior or breach of this Code of Conduct, and ensure that there are no repercussions for those who do so in good faith.

Sustainability:

Actively promote and practice environmentally sustainable and socially responsible behaviors within the organization and in professional activities.

Community Engagement:

Engage positively with the community, recognizing the impact of our services on society and the environment.

Feedback and Learning:

Seek, accept, and provide constructive feedback to foster continuous improvement in professional practices.

Quality of Service:

Continually assess and enhance the quality and effectiveness of our services and processes.

Understanding and Acknowledgment:

All personnel associated with QIMS are required to understand and acknowledge this Code of Conduct.

Monitoring and Enforcement:

Regular monitoring will be conducted to ensure compliance with this Code. Violations will be addressed promptly and may result in disciplinary action, up to and including termination of employment or contractual relationships.

A clear process for reporting any violations or concerns about misconduct is established, ensuring confidentiality and protection for whistleblowers.

This Code of Conduct is designed to set a clear framework for ethical and professional behavior, which is critical in maintaining the credibility and reputation of QIMS. It should be a living document, regularly reviewed and updated to ensure it remains relevant and effective.